Home Telehealth Satisfaction Item Bank

The purpose of the document is to provide ATA membership who is implementing home telehealth and desires to include home telehealth patient satisfaction into the organizations performance improvement process.

This document is a resource to ATA membership for day-to-day operations, not statements of satisfaction for research studies.
The work group has worked closely with the National VA Telemedicine Outcomes/Evaluation Group and that group's work has been incorporated into this document.

Generic Home Telehealth Satisfaction Item Bank: Patient

1. I am comfortable using the equipment.
2. The staff seems comfortable using the equipment.
3. My family members/caregiver seem comfortable using the
equipment.
4. I was adequately trained to operate the equipment.
5. It was easy to learn to use the equipment.
6. Overall I am comfortable with Home TeleHealth as a way to deliver care.
7. Home technology helps monitor my health condition.
8. Home technology is making a difference in my life.
9. Using home technology has helped me stay healthier.
10. Having staff monitor my health with the technology has made me feel more secure.
11. My health is better than it was before I used the technology.
12. Home technology helps me to better manage my health and medical needs.
13. Outside interruptions at my home interfere with using home technology.
14. Home TeleHealth changed my daily routine.
15. I was comfortable with changes in my daily routine.

Provider

1. Patients need frequent instruction on how to use the equipment.
2. I am able to identify patient problems using home technology.
3. I am able to incorporate home technology into the plan of care.
4. I am able to meet my patients' needs by using home technology.
5. I like Home TeleHealth as a means for delivering home care.
6. Home technology is better than using the telephone alone.
7. I would recommend using home technology to other patients.
8. I would recommend using home technology to other healthcare professionals.
9. The training I received on operating the equipment adequately prepared me for using it.

Equipment

1. The blood pressure cuff is easy to put on my arm.
2. The weight scale is easy to use.
3. The glucometer that measures my blood sugar is easy to use.
4. The pulse oximeter that measures oxygen level is easy to use.
5. The equipment was easy to learn to use.
6. Home technology is easy to use.
7. Home technology is easy to understand.
8. Home technology works like it is suppose to.
9. Home technology works when I need it to.

Interactive Home Telehealth Satisfaction Item Bank Patient

1. I am comfortable talking about my health and other concerns using the audiovisual equipment in my home.
2. I am comfortable talking with family members/caregiver while using the audiovisual equipment.
3. I am comfortable talking with staff (RN, LPN ,NA etc) while using the
audiovisual equipment.
4. I feel comfortable using the audiovisual equipment.
5. The staff seems comfortable using the audiovisual equipment.
6. Family members seem to be comfortable using the audiovisual equipment.
7. The audio video encounters changed my daily routine.
8. I am comfortable with the changes in my daily routine.
9. The audiovisual equipment did not interfere with me paying attention to what
family members/caregiver were saying during my encounter.
10. The staff seemed to pay attention to me during my audiovisual encounter.
11. I like being able to see my blood pressure or other test results on the screen.
12. Talking to the staff (RN, MD etc…) over the audiovisual equipment is just like talking to them in person.
18. Audio video technology helps me get answers to my health questions.
19. Staff is respectful and courteous.
20. I am more involved in my care using the home technology.

Provider

1. I am comfortable using audiovisual equipment to deliver care to patients.
2. Compared to in-person visits, home technology has helped me keep the length of my visits to a reasonable time frame.
3. I am able to establish rapport with the patient over home technology.
4. Using audiovisual equipment interferes with my ability to pay attention to my patient.
5. I am able to establish a rapport with the patient over audiovisual technology.
6. I am comfortable talking with the client about his/her health and concerns using the audiovisual equipment in the home.
7. I am comfortable talking with family members/caregiver while using the audiovisual equipment.
8. I am comfortable using the audiovisual equipment.
9. The staff is comfortable using the audiovisual equipment.
10. Talking to the patient over the audiovisual equipment is just like talking to them in person.
11. I spend more time during the first 5 TeleHomecare encounters establishing rapport with my patient than compared to time spent establishing rapport during the first 5 in-home visits.

Equipment

1. The audiovisual equipment is easy to use.
2. The stethoscope is easy to use.
3. The picture or image quality is good.
4. The voice quality is good.
5. Heart and lung sounds are easy to hear.

Telemonitoring: Patient

1. I like being able to see my blood pressure or other test results.
2. The information I receive over my device is easy to understand.
3. I think I have a better understanding of my condition since I started using the equipment.
4. I am better able to manage my health since I started using the equipment.

Provider

1. The technical support provided is adequate for the equipment.
2. I am more effective in my role as (blank) because of this equipment.
3. In my experience the equipment has improved communication between patient and provider, nurses and doctors etc.
4. The technology makes it easy for me to monitor large numbers of clients.

Equipment

1. The software is easy to use.
2. The equipment is reliable and has had no technical problems.

Demographics:

1. Provider age (20-30); (31-40); (41-50); (51-60); (60+) 2. Patient age (infant); (pre-school); (school age); (20-30); (31-40); (41-50); (51-60); (60+) 3. Gender (M) (F) 4. Years experience as clinician (0-5); (6-10); (11-15); (16-20); (21-25); (25+) 5. Length of time using TeleHomecare as a way to deliver care. 6. # Patients per week you visit via Home TeleHealth. 7. # Hours per week do you spend on care activities via Home TeleHealth. 8. Frequency of visits each week (1-2); (3-4); (5-6); (7-8); (9-10); (10+). 9. Do you receive workload credits for Home TeleHealth? 10. Do you receive reimbursement for Home TeleHealth?
11. Provider type:	Physician Nurse practitioner Registered nurse Licensed practical nurse Nursing Assistant Physical therapist Occupational therapist Dietitian Pharmacist Psychologist Social Worker Other____________________
12. Specialty:	Medical Surgical Psychiatric/Mental health Spinal Cord Injury Home Care Primary Care

Possible response scales:

1. strongly agree
2. moderately agree
3. slightly disagree
4. slightly agree
5. moderately agree
6. strongly agree
7. NA

1. strongly agree
2. agree
3. neutral
4. disagree
5. strongly disagree

The ATA recognizes that these are recommendations for consideration and have not been scientifically validated.

If you are interested in participating in the Home Telehealth Special Interest Group simply contact the chair of the SIG or email ATA at membership@americantelemed.org or call ATA at 202.223.3333.

ATA Special Interest Groups (SIG's)

• Business and Finance • Emergency Preparedness and Response • Home Telehealth • Human Factors •
• International • Telemental Health • Ocular Telehealth • Technology • Teledermatology •
• Telenursing • Telepathology • Telerehabilitation •